Privacy Policy
Last updated: 28_Dec 2025
This Privacy Policy describes how HeyVii (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit https://www.heyvii.com (the “Site”) or work with us as a client.
We are a Singapore-registered business working with clients worldwide.
By using this Site, you agree to the terms described in this Policy.
1. Personal Information We Collect
A. Information you provide directly
When you contact us, submit a form, book a call, or become a client, we may collect:
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Name
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Email address
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Phone number
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Business details
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Project information
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Any other information you choose to share
B. Device & Usage Information
When you visit the Site, we automatically collect certain technical information, including:
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IP address
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Browser type
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Time zone
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Cookies
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Pages viewed
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Referring websites or search terms
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How you interact with the Site
This is referred to as “Device Information.”
We collect this using:
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Cookies
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Log files
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Analytics tools (such as Google Analytics, Hotjar, Contentsquare, etc.)
2. How We Use Your Information
We use the information we collect to:
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Communicate with you
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Respond to enquiries or service requests
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Deliver and manage client projects
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Improve and optimise the Site
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Screen for risk, fraud, and security issues
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Analyse how visitors use the Site
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Provide information, resources, or updates aligned with your preferences
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Run advertising or retargeting campaigns (only where consent is provided)
This may include sharing limited data (such as your email address, in hashed/encrypted form) with advertising platforms like Meta/Facebook to measure ad performance, retarget visitors, and build lookalike audiences.
We use Device Information in particular to:
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Detect potential risk or fraud
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Understand how visitors interact with our pages
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Improve user experience and site performance
3. Sharing Your Information
We may share your information with trusted third-party tools that support our business operations, such as:
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Website hosting providers
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Analytics tools (Google Analytics, Hotjar, etc.)
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Email/CRM platforms
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Payment processors (if applicable)
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Website hosting providers / Analytics tools / Email/CRM platforms / Payment processors
These partners process your data only as needed to perform their services.
We do not sell your personal information.
We may also share information if required by law, to comply with regulations, or to protect our rights.
* Advertising & retargeting platforms (Meta/Facebook Pixel and Conversions API, Google Ads),used to measure ad performance and show relevant ads to visitors who have interacted with our Site
4. International Data Transfers
As a Singapore-based business working globally, your information may be transferred, stored, or processed:
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In Singapore
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In your country of residence
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In countries where our service providers operate (e.g., US, EU, Australia)
We ensure that reasonable safeguards are in place for international transfers.
5. Your Rights
Depending on your location (e.g., Australia, EU/EEA, UK), you may have rights to:
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Access the personal data we hold
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Request correction or updates
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Request deletion of your information
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Withdraw consent for communications
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Restrict or object to processing
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Request data portability
To exercise your rights, contact us at veronica@heyvii.com.
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California Residents
If you are a California resident, you have the right to opt out of the "sharing" of your personal information for cross-context behavioral advertising (e.g., retargeting via Meta/Facebook or similar platforms), as defined under the CCPA/CPRA. To opt out, contact us at veronica@heyvii.com with the subject line "CCPA Opt-Out," or adjust your cookie preferences via [link to your cookie consent tool, if you have one].
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Other U.S. State Residents
Depending on your state of residence, you may have additional privacy rights under applicable state law, including the right to access, correct, or delete your personal information, and to opt out of targeted advertising. To exercise these rights, contact us at veronica@heyvii.com.
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EU/EEA & UK Residents
If you are located in the EU/EEA or UK, you have rights under the GDPR / UK GDPR, including the right to access, correct, or delete your personal data, restrict or object to processing (including for direct marketing or profiling), request data portability, and withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority. To exercise these rights, contact us at veronica@heyvii.com.
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Australian Residents
If you are located in Australia, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the right to access and correct your personal information. If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may lodge a complaint with us at veronica@heyvii.com, or with the Office of the Australian Information Commissioner (OAIC) if unresolved.
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We may require identity verification for security purposes.
6. Data Retention
We keep your information only for as long as necessary to:
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Deliver services
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Maintain business records
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Comply with legal obligations
Client project data may be stored longer for operational or accounting purposes unless deletion is requested.
7. Minors
The Site and our services are not intended for individuals under 18 years old.
We do not knowingly collect data from minors.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect:
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Operational changes
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Legal requirements
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Updated technology or practices
The “Last updated” date will be revised accordingly.
9. Contact Us
For questions, concerns, or privacy-related requests, you can contact us:
Singapore